How do I contact Revenue Ireland online using myEnquiries?

myEnquiries is Revenue's secure online messaging service, available through myAccount (for individuals) and ROS (for businesses and tax agents). It is the recommended way to contact Revenue for most queries and is generally faster than post or phone.

How to use myEnquiries:

• Log in to myAccount at revenue.ie using your password and PPS number (you'll need to have registered and verified your identity with Revenue first)
• Go to 'myEnquiries' in the menu
• Select the type of enquiry (e.g., income tax, PAYE, refunds, property tax) and the specific topic
• Type your question or submission — you can attach documents such as receipts, P60s, or supporting forms
• Submit — Revenue typically responds within 5–10 working days, though complex queries may take longer

What you can use myEnquiries for:

• Requesting a review of your tax credits or reliefs
• Querying a PAYE assessment
• Submitting documents Revenue has requested
• Requesting Statement of Liability
• Querying a refund status
• Contacting Revenue about an audit or compliance review notice

What you cannot do via myEnquiries:

• File a return (use ROS or myAccount returns service)
• Pay tax owed (use Revenue's direct payment service)
• Emergency issues (call Revenue's helpline: 01 738 3636 for PAYE, 01 738 3680 for self-assessed)

Tips: Always include your PPS number in the enquiry. Be specific about the tax year and issue. Keep a copy of your enquiry and Revenue's response — these are stored in your myEnquiries inbox for future reference.